Solveet - Terms of Service

Updated: December 28, 2025

SOLVEET SERVICES TERMS AND CONDITIONS

Please read these Terms and Conditions (hereinafter referred to as the “Terms”) carefully before accessing or using the Solveet Platform and/or the Services (as defined below).

If you do not agree to these Terms in their entirety, including the agreement to arbitrate on an individual basis any claims between you and Solveet, Inc. (hereinafter referred to as “Solveet”, “we” or “us”), a corporation registered and organized under the laws of Romania, you must not access or use the Solveet Platform.

1. GENERAL INFORMATION

1.1. Terms and Conditions

These Terms govern your access to and use of the website located at www.solveet.io and its subdomains (the “Website”), as well as any related mobile applications and software (collectively, the “Solveet Platform”).

Use of the Services is subject to these Terms and any additional rules, policies, or guidelines published on the Website or otherwise made available to you by Solveet.

By creating an account on the Solveet Platform, you acknowledge that you are entering into a legally binding agreement with Solveet, effective as of the date of account creation, and that you unconditionally accept these Terms.

These Terms, together with the Refund and Payment Policy, Privacy Policy, Cookie Policy, and any service-specific terms made available through the Legal Center, constitute legally binding agreements governing the relationship between Solveet and any user or visitor of the Solveet Platform.

As a user or visitor of the Solveet Platform, the collection, use, and sharing of your personal data are governed by the Privacy Policy and Cookie Policy, as amended from time to time.

1.2. Solveet Services

You may access and use the Solveet Platform as:

(a) a registered user seeking 1:1 live sessions, learning, support, or personalized guidance through the Solveet Platform or other tools made available by Solveet (a “User”);

(b) a registered user providing non-professional 1:1 live sessions, learning, support, or personalized guidance through the Solveet Platform or other tools made available by Solveet (a “Solver”); or

In these Terms, “you” or “your” refers, as applicable, to a User, Solver, or visitor accessing or using any part of the Services (each a “User”).

The Solveet Services include providing access to the Solveet Platform to enable Users and Solvers to connect for 1:1 live sessions, facilitating payments between Users and Solvers, and offering customer support and related services (collectively, the “Services”).

Solveet does not itself provide 1:1 live sessions, learning, personalized support, or guidance services. Such services are provided exclusively by Solvers registered on the Solveet Platform and are subject to any applicable service-specific terms available in the Legal Center.

1.2.1. Limitation of Responsibility

Solveet does not assume responsibility for the following:

1.2.1.1. Quality and Outcomes of Solver Services

Solveet does not guarantee the quality, accuracy, effectiveness, results, or value of any services or content provided by Solvers during 1:1 live sessions.

1.2.1.2. Solver Accreditation or Qualifications

Solveet does not verify diplomas, certifications, licenses, or professional experience of Solvers. The decision to engage with any Solver rests solely with the User.

1.2.1.3. Communication and Conduct

Solveet is not responsible for inappropriate interactions, abuse, harassment, or unethical behavior between Users and Solvers, particularly where such conduct occurs outside the technical infrastructure of the Platform.

1.2.1.4. Financial, Personal, or Professional Decisions

Solveet does not provide financial, medical, legal, or psychological advice and shall not be liable for any financial or personal losses resulting from decisions made by Users based on recommendations or information provided by Solvers.

1.2.1.5. Platform Availability

Solveet does not guarantee uninterrupted access to the Platform. Temporary interruptions may occur due to maintenance, updates, or technical issues.

1.2.1.6. Third-Party Payments

Solveet is not responsible for delays, errors, failures, or issues arising from transactions processed by third-party payment providers.

1.2.1.7. User-Generated Content (UGC)

Solveet is not responsible for materials, files, messages, or information shared or transmitted by Users or Solvers, whether during or outside of 1:1 live sessions.

1.2.1.8. Use by Minors

Solveet is not responsible for use of the Platform by minors without proper parental or legal guardian consent.

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1.2.2. Platform Access and Availability

You are solely responsible for obtaining and paying for any equipment, devices, and internet services required to access and use the Services.

Solveet may modify, suspend, or discontinue the Solveet Platform or any part of the Services, temporarily or permanently, at any time and for any reason, without prior notice. The Solveet Platform may also be unavailable from time to time due to scheduled maintenance, system upgrades, technical failures, or other reasons beyond our control.

Solveet may provide access to third-party products or services, as well as its own additional products or services, from time to time. You acknowledge and agree that the Solveet Platform is continuously evolving and that the form, features, and nature of the Services may change without prior notice.

1.3. Changes to These Terms

Solveet reserves the right to modify these Terms at any time by posting an updated version on the Website and, in the case of material changes, by notifying you through the Solveet Platform or via the email address associated with your account.

The most current version of the Terms will always be available on this page. You are encouraged to review the Terms regularly.

If you do not agree with any modification to these Terms, you may terminate your agreement with Solveet by ceasing to use the Services and either notifying Solveet of such termination or deleting your account. Continued use of the Services following any modification constitutes your acceptance of the revised Terms.

2. OBLIGATIONS

2.1. Eligibility

The Services are available only to individuals who are at least eighteen (18) years of age and who have the legal capacity to enter into binding contracts under applicable law.

Individuals between the ages of fourteen (14) and eighteen (18) may use the Services only with the consent and under the supervision of a parent or legal guardian. The parent or legal guardian shall be fully responsible for all activities conducted through the account of such individual.

You represent and warrant that you will not allow any person under the age of fourteen (14) to access or use the Services.

Due to ongoing geopolitical restrictions, the Services are not available to users located in the Russian Federation or Belarus.

2.2. Identity Verification and User Responsibility

In order to become a Solver and offer services on the Solveet Platform, a user may be required to complete an identity verification process by providing a valid government-issued identification document (ID or passport) through Solveet’s third-party partner, Stripe.

Upon successful completion of the verification process via Stripe, the user may be designated as a “Solver” and may publish services on the Solveet Platform and represent themselves as a Solver.

Solveet does not guarantee or verify the identity of any User beyond the verification processes described above. You acknowledge and agree that you assume all risks associated with the use of the Services, including all risks arising from online or offline interactions with other Users.

When interacting with other Users or Solvers, you agree to exercise caution, judgment, and common sense to protect your personal safety, privacy, and property. Solveet, its affiliates, and licensors are not responsible for the conduct, whether online or offline, of any User or Solver.

2.3. Consumer Reports

Solveet may, at its discretion, use third-party consumer reporting agencies to obtain background or identity-related information, which may include criminal background checks, identity verification, sex offender registry checks, driver’s license verification, or similar screenings (collectively, “Consumer Reports”).

Solveet does not endorse, guarantee, or make any representations regarding the accuracy, reliability, timeliness, or completeness of any Consumer Reports and does not independently verify the information contained therein.

By using the Services, you expressly consent to Solveet collecting, using, and disclosing information contained in Consumer Reports for purposes related to platform safety, compliance, account review, investigation of complaints, or enforcement of these Terms.

You acknowledge and agree that Solveet may, in its sole discretion, rely on Consumer Reports when determining whether to suspend, restrict, or terminate a User or Solver account. Solveet shall not be liable for any inaccuracies, omissions, or outdated information contained in any Consumer Reports.

Users or Solvers who are the subject of a Consumer Report may contact the relevant third-party reporting agency directly to dispute the accuracy, completeness, or timeliness of such information.

Solveet reserves the right to suspend or terminate any account based on information obtained from Consumer Reports or for any other reason, at its sole discretion.

2.4. Privacy

You may use the Solveet Platform without providing any personally identifiable information. However, when using certain Services, you may be required to provide personal data.

For more information regarding how we collect, use, and protect your personal data, please refer to the Solveet Privacy Policy.

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2.5. Payment

Payment processing on the Solveet Platform is handled by the third-party payment processor Stripe, which enables the following:

billing Users without Solveet directly processing payment information;
facilitating payments to Solvers.

Additional payment-related terms are set out in the Refund and Payment Policy. Further details regarding the security of payment and billing information are available in the Privacy Policy.

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2.6. Refunds

Solveet aims to ensure transparency regarding financial relationships between Users and Solvers in connection with the Services. Please refer to the Refund and Payment Policy for detailed information regarding refunds.

To the maximum extent permitted by applicable law, any refund granted at any time shall be at the sole discretion of Solveet.

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3. RIGHTS AND LIMITATIONS

3.1. Your Right to Use the Solveet Platform

If you are a User, Solveet grants you a non-transferable, non-sublicensable, non-exclusive, and limited right to access and use the Solveet Platform solely for your personal, non-commercial use, subject to these Terms.

If you are a Solver, Solveet grants you a non-transferable, non-sublicensable, non-exclusive, and limited right to access and use the Solveet Platform solely for the purpose of providing 1:1 live sessions, personalized support, or guidance to Users or other Solvers who choose to engage with the services offered.

You agree not to access, view, copy, or obtain any content or information from the Solveet Platform through automated means, including but not limited to scripts, bots, web spiders, crawlers, or scrapers, or through any data extraction technologies, unless expressly authorized in writing by Solveet.

You further agree not to use the Services for any purpose that violates the academic integrity, conduct, or honesty policies of any school, university, academic institution, or workplace.

Except as expressly permitted under these Terms, no Solveet content or materials may be copied, reproduced, modified, republished, downloaded, uploaded, posted, transmitted, or distributed in any form without prior written authorization from Solveet.

You may not share, transfer, or disclose your account credentials to any third party. Solveet reserves the right to impose reasonable limits on your access to the Solveet Platform, including limitations related to time, volume of access, or number of devices, in order to prevent unauthorized or abusive use.

All rights not expressly granted under these Terms are reserved by Solveet.

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3.2. Your Account

Certain Services are available only to registered users. To access such Services, you must create a User or Solver account on the Solveet Platform.

You are solely responsible for safeguarding your account credentials and for all activities conducted under your account. You agree to notify Solveet immediately if you believe your credentials have been compromised, misused, or entered incorrectly.

You may access certain features of the Solveet Platform without creating an account. However, such access remains subject to these Terms and any other applicable Solveet rules or policies.

You may not share or transfer your account to any third party. Solveet shall not be liable for any loss, damage, or expense arising from your failure to protect your account credentials. You further agree not to rent, resell, sublicense, or otherwise commercialize access to the Solveet Platform or Services.

When creating an account, Solveet may collect personal data directly from you or, if you register using a third-party service (such as Facebook, Google, or Apple), may collect limited personal data from that service for authentication purposes. By registering through a third-party service, you authorize Solveet to collect and use such data as necessary to authenticate your account.

You may upload a profile photo or link a third-party account for display purposes. Providing a profile photo is optional. You may update or modify your account information at any time. Any personal data you choose to share is governed by the Privacy Policy.

For Solvers, providing additional profile information—such as country, languages, education, or experience—may improve visibility and engagement on the Platform. The decision to provide such information remains entirely voluntary, and all shared personal data remains subject to the Privacy Policy.

3.3. Direct Interactions

Solveet does not participate in direct interactions between Users and Solvers, except where Solveet deems such involvement necessary in order to:

ensure compliance with these Terms;
improve or maintain the Services; or
act in accordance with the Refund and Payment Policy.

Solveet has no control over the services provided by Solvers, the reviews or ratings submitted by Users, or the actions, conduct, or communications of any User or Solver.

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3.4. Representations and Warranties

Solver-Specific Statements

If you use the Services as a Solver, you represent, warrant, and agree that:

you will provide 1:1 live sessions, learning, personalized support, or guidance (non-professional) in accordance with these Terms and any policies established by Solveet and made available to you via the Website or email;
you will provide such 1:1 live sessions in compliance with all applicable laws and regulations of the country or jurisdiction in which you offer your services;
you are solely responsible and fully liable for any breach of applicable laws or regulations related to your services;
you will perform all 1:1 live sessions with reasonable care, skill, and diligence, and in accordance with generally accepted standards;
you will not provide services to Users outside the Solveet Platform, will not accept payments outside the Platform, and will not request or encourage payments through any channels other than those provided by Solveet; any violation of this obligation shall result in immediate termination of your right to use the Solveet Platform;
you will comply at all times with the Solveet Code of Conduct;
you acknowledge and agree that Solveet may promote or advertise your services on its official channels without any additional compensation or obligation to you;
you acknowledge and agree that Solveet may edit, enhance, or optimize any videos, photos, or service-related materials you upload, including adding branding, improving audio or visual quality, and publishing such materials on Solveet’s official social media channels with descriptive text and a link to your Solver profile.

User-Specific Statements

If you use the Services as a User, you represent, warrant, and agree that:

you will honor all commitments made to Solvers through the Solveet Platform;
you will not attempt to circumvent, manipulate, or interfere with the Platform’s billing systems, commissions, or fees payable to Solveet or Solvers;
you will interact with Solvers in good faith and in accordance with the Solveet Code of Conduct and the Terms governing suspension or termination of accounts.

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3.5. Solver Introduction Video and Profile Photo

Solvers grant Solveet a worldwide, royalty-free, non-exclusive right to use their name, profile photo, and introduction video for marketing, advertising, and promotional purposes, including publication on Solveet’s official websites, social media channels, and third-party video hosting or streaming platforms (including, but not limited to, YouTube, Vimeo, and Facebook), for the purpose of increasing visibility and accessibility for Users.

Solvers may request removal of introduction videos published on social media or video platforms at any time by contacting support@solveet.com.

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3.6. Solver Ranking

Solveet uses multiple factors to determine the order in which Solvers are displayed to Users. Ranking criteria may include, without limitation:

the type of content or 1:1 live sessions sought by the User;
the User’s country and time zone;
the User’s preferred language on the Solveet Platform;
overlap between Solver availability and User working hours;
availability of time slots in the Solver’s calendar;
historical performance in assisting Users with learning or personal objectives;
completeness and quality of the Solver’s profile, including profile photo and introduction video;
responsiveness to User messages;
User reviews and ratings;
the User’s activity and interaction history on the Solveet Platform.

Solveet does not guarantee any specific ranking or visibility.

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3.7. User Complaints

Users who wish to submit a formal complaint regarding the Services must contact Solveet at support@solveet.com with the subject line “Formal Complaint”, providing sufficient details to allow proper investigation.

Solveet will acknowledge receipt of the complaint and will investigate the matter internally, taking into account its nature and complexity. If the complaint concerns a specific Solveet employee, another authorized representative will handle the investigation.

Solveet will respond with its findings and, where appropriate, propose a resolution.

Complaint Handling and Resolution

Solveet is committed to handling complaints fairly, transparently, and promptly.

3.7.1. Acknowledgement
Solveet will acknowledge receipt of a written complaint within five (5) business days.

3.7.2. Resolution Period
Solveet will use reasonable efforts to provide a substantive response and resolution within thirty (30) calendar days from receipt of the complaint.

3.7.3. Extensions
In exceptional cases requiring additional investigation time, Solveet may extend the resolution period and will notify the complainant in writing before the expiration of the initial 30-day period, providing an updated estimated resolution timeframe.

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3.8. User Conduct

While using the Services, you agree to comply at all times with the Solveet User Code of Conduct.

4. SOLVEET CONTENT

Users are granted a personal, non-transferable, non-exclusive, and limited right to access and use the content made available on the Solveet Platform, subject to these Terms.

“Solveet Content” includes all information, text, graphics, images, data, links, software, and other materials created by or on behalf of Solveet and made accessible through the Solveet Platform.

Solveet Content may contain typographical errors, inaccuracies, or omissions. Solveet reserves the right to modify, update, or remove any Solveet Content at any time without prior notice.

You may view, copy, download, and print Solveet Content solely for your personal use, provided that:

Solveet Content is used strictly for personal, non-commercial purposes;
no Solveet Content is modified, adapted, or altered;
no copyright, trademark, or other proprietary notices are removed or obscured;
no part of the Solveet Platform or Solveet Content is reproduced, distributed, transmitted, or otherwise exploited in any form or by any means for any other purpose.

Nothing on the Solveet Platform shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use the Solveet Platform or any Solveet Content except as expressly permitted under these Terms or with prior written consent from Solveet or the respective rights holder.

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5. USER-GENERATED CONTENT

“User-Generated Content” (“UGC”) means any comments, feedback, opinions, text, images, photos, videos, audio, links, data, or other materials submitted, uploaded, published, transmitted, or otherwise made available by Users or Solvers on or through the Solveet Platform, including content submitted via surveys or during 1:1 live sessions.

Solveet reserves the right to use User-Generated Content for marketing, promotional, and communication purposes on its official channels, unless otherwise prohibited by law.

Solveet does not pre-screen, verify, endorse, or guarantee the accuracy, completeness, or reliability of any User-Generated Content. Solveet acts solely as a passive intermediary and is not responsible or liable for the opinions, statements, advice, services, or information expressed by Users or Solvers through User-Generated Content, whether displayed publicly on the Platform or communicated during 1:1 live sessions.

Users and Solvers are solely responsible for ensuring that any User-Generated Content they submit does not infringe upon the intellectual property rights, privacy rights, or other legal rights of any third party. You shall be fully liable for any damages, losses, or claims arising from your submission, posting, or use of User-Generated Content.

Solveet reserves the right, but not the obligation, to monitor, review, edit, restrict, or remove any User-Generated Content at any time and without prior notice if deemed necessary to maintain a safe, lawful, and respectful environment, to protect the reputation of the Platform, or to enforce these Terms, the Code of Conduct, or applicable law.

If you believe that your intellectual property rights have been infringed, you may submit a notice to support@solveet.com. Solveet responds promptly to legitimate claims and reserves the right to suspend or terminate accounts of repeat infringers where appropriate.

Solver Materials

Solvers retain full ownership of any original materials they create.

By sharing Solver-created or Solver-licensed materials with Users as part of 1:1 live sessions, the Solver grants Solveet a limited, non-exclusive right to host, display, transmit, and store such materials solely for the purpose of facilitating and completing the relevant 1:1 live sessions, and only for as long as reasonably necessary to support the objectives initiated during such sessions.

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6. LINKS TO THIRD-PARTY WEBSITES

The Solveet Platform may contain links to third-party websites or services that are not owned, operated, or controlled by Solveet.

Such links are provided solely for convenience or as supplementary resources. Solveet does not endorse, control, or assume responsibility for the content, policies, or practices of any third-party websites.

Access to any third-party website is at your own risk and subject to that website’s terms of service and privacy policy. Solveet encourages Users to exercise caution and good judgment when interacting with third-party websites or services.

7. ADVERTISING

Solveet may run advertisements and promotions sponsored by third parties on the Solveet Platform.

Your correspondence or business dealings with, or participation in, promotions of advertisers other than Solveet found on or through the Services—including payment for and delivery of related goods or services, and any related terms, conditions, warranties, or representations—are solely between you and that advertiser. Solveet is not responsible or liable for any loss or damage of any kind incurred as a result of any such dealings or as a result of the presence of such non-Solveet advertisers on the Solveet Platform.

Solveet may also display advertisements on third-party websites to promote the 1:1 live sessions you provide through the Solveet Platform and to help generate additional potential Users.

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8. NO IMPLIED APPROVALS

In no event shall any reference to a third party, or to a third-party product or service, be construed as an endorsement by Solveet of that third party or any product or service provided by such third party.

Solveet does not endorse, guarantee, or warrant any product or service provided by any third party and will not be a party to, or monitor in any way, any transaction involving third-party providers of products or services. As with any purchase of a product or service through any medium, you are responsible for exercising caution and common sense.

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9. RELATIONSHIPS BETWEEN SOLVEET AND USERS / COMPANIES

9.1. Provision of Services

Solveet acts as an on-demand intermediary that connects Users and Solvers and provides the tools to facilitate 1:1 live sessions, learning, support, or personalized guidance (non-professional). You acknowledge and agree that Solveet is a technology service provider that does not provide 1:1 live sessions itself and does not operate as a school or educational institution.

Solveet does not act as an employer of any User or Solver unless this is expressly set out in a separate written employment contract signed by both the relevant party and Solveet.

Users may use the Services only for the provision and receipt of 1:1 live sessions through the Solveet Platform, subject to these Terms.

9.2. Solvers

Solveet acts solely as an intermediary platform connecting Users with independent service providers (“Solvers”). All rights, responsibilities, outcomes, and liabilities related to the services provided rest entirely with the respective Solver.

Solveet shall not be liable for any withholding obligations, including but not limited to unemployment insurance, employer’s liability, workers’ compensation insurance, social security contributions, or payroll taxes in connection with your use of the Services. You are solely responsible for complying with all applicable tax regulations that may apply in connection with your use of the Services and for complying with the laws and regulations applicable in your country or jurisdiction. You agree to indemnify and hold Solveet harmless from any and all liabilities, costs, damages, penalties, or obligations (including legal fees) that may result from your failure to comply with applicable legal or tax obligations in your jurisdiction of tax residence.

In all cases, Users and Solvers act as independent contractors and not as employees, agents, franchisees, or representatives of Solveet or any other party. Accordingly, you are solely responsible for all costs incurred by you or your organization. You may not act as an employee, agent, or representative of Solveet, nor may you enter into any contract on behalf of Solveet.

To the extent that, by operation of mandatory law or otherwise, you are deemed to be an employee of Solveet, you agree to waive, to the maximum extent permitted by law, any claims against Solveet that may arise as a result of such implied employment relationship. No User or Solver is entitled to participate in any vacation, group health or life insurance, disability benefits, profit-sharing, retirement benefits, or any other employee benefits offered by Solveet to its employees.

The Services provide connections to Solvers who may be engaged by Users as independent contractors. As independent contractors, each Solver decides when and how often they will be available to provide 1:1 live sessions. Each Solver controls the methods, materials, content, and all aspects of the services they provide.

Users are responsible for selecting a Solver appropriate for their objectives and should independently verify a Solver’s qualifications, education, and experience, including reviewing the Solver’s stated qualifications and the reviews of other Users.

Each Solver has the exclusive right to accept or refuse a request for 1:1 live sessions, as well as to continue or terminate any service relationship with any User.

Solvers may, and are expected to, provide 1:1 live sessions to others or perform other types of work (whether as an independent contractor, employee, or otherwise) while these Terms are in effect, including with Solveet competitors, provided that such activities do not result in a violation of these Terms.

9.3. Provision of Services

Solveet acts solely as a technology-based intermediary platform that connects Users and Solvers and provides technical tools to facilitate 1:1 live sessions, learning, support, or personalized guidance (non-professional).

You acknowledge and agree that Solveet does not itself provide 1:1 live sessions, does not operate as a school, educational institution, or training provider, and does not control, direct, or supervise the services provided by Solvers.

Solveet does not act as an employer of any User or Solver unless expressly agreed in a separate written employment agreement signed by both parties.

Users may access and use the Services exclusively for the provision or receipt of 1:1 live sessions through the Solveet Platform, subject to these Terms.

9.4. Independent Contractor Status

Solvers act as independent contractors and independent service providers. Nothing in these Terms shall be deemed to create any partnership, joint venture, agency, franchise, employment, or fiduciary relationship between Solveet and any User or Solver.

Solvers independently determine when, how, and how often they make 1:1 live sessions available and retain full control over the methods, materials, content, and delivery of such services.

Users are solely responsible for selecting a Solver appropriate to their objectives and for independently assessing the Solver’s qualifications, experience, and suitability, including reviewing profile information and feedback from other Users.

Each Solver has the exclusive right to accept, decline, continue, or terminate any 1:1 live session request.

Solvers may provide 1:1 live sessions or perform other work for third parties, including competitors of Solveet, provided that such activities do not violate these Terms.

9.5. Tax Obligations of Users and Solvers

Each User, whether acting as a service provider (Solver) or as a beneficiary of services (User), is solely responsible for complying with all applicable tax, fiscal, and reporting obligations in accordance with the laws and regulations of the jurisdiction in which they are tax resident or otherwise subject to taxation.

This includes, without limitation:

declaring any income obtained through the use of the Solveet Platform;
paying all applicable income taxes, social security contributions, value-added tax (VAT), or any other local, national, or international taxes or charges;
completing any tax registration or reporting obligations required under applicable law.

Solveet is not a party to the tax relationship between Users or Solvers and the competent authorities in their respective jurisdictions.

9.6. Solveet’s Exemption from Tax Liability

By accepting these Terms, Users and Solvers expressly acknowledge and agree that:

Solveet is not an employer, does not withhold or deduct taxes on behalf of Users or Solvers, and does not issue tax documents on their behalf to tax authorities, except where expressly required by applicable law;
Solveet does not provide tax advice and has no obligation to monitor, calculate, declare, or report income earned by Users or Solvers to any tax authority;
any income earned through the Solveet Platform is the sole responsibility of the individual or entity that receives such income, under their own tax identification number and tax status.

Users and Solvers agree to indemnify, defend, and hold harmless Solveet from and against any claims, liabilities, losses, damages, penalties, costs, or expenses (including reasonable legal fees) arising from their failure to comply with applicable tax laws or obligations.

9.7. Requests from Authorities

If Solveet receives a lawful request, inquiry, or order from a tax authority or any other competent public authority regarding a User’s or Solver’s activity on the Solveet Platform, Solveet reserves the right to:

cooperate with the relevant authority to the extent required or permitted by applicable law, including by providing information lawfully available to Solveet;
charge the concerned User or Solver any reasonable costs incurred by Solveet in responding to such request, where permitted by law.

9.8. Recommendation Regarding Tax Advice

If you are uncertain about your tax obligations arising from your use of the Solveet Platform, you are strongly encouraged to consult a qualified accountant, tax advisor, or the competent tax authority in your country of tax residence.

Solveet does not provide tax consultancy services and assumes no responsibility for any misinterpretation of tax legislation or for any legal, financial, or regulatory consequences resulting therefrom.

10. ASSIGNMENT

You may not assign, transfer, or delegate any of your rights or obligations under these Terms, in whole or in part, to any third party without the prior written consent of Solveet.

These Terms shall be binding upon and shall inure to the benefit of the parties hereto and their respective permitted successors and assigns.

11. FEEDBACK

You acknowledge and agree that Solveet may provide mechanisms allowing you to submit feedback, suggestions, comments, or ideas regarding the Services or the Solveet Platform (collectively, “Feedback”).

By submitting any Feedback, you expressly grant Solveet the right to use such Feedback for the purpose of operating, improving, developing, marketing, and promoting the Services and the Solveet Platform.

You agree that all Feedback is provided voluntarily, free of charge, unsolicited, and without restriction, and that submitting Feedback does not create any fiduciary, confidential, or contractual obligation on the part of Solveet. Solveet is free to use, disclose, or exploit the Feedback without any obligation to compensate you or any third party and without any obligation to treat such Feedback as confidential.

You further acknowledge and agree that Solveet does not waive any rights to use similar or related ideas that were previously known to Solveet, independently developed by Solveet, or obtained from sources other than you.

You hereby grant Solveet and its successors, assigns, and affiliates a perpetual, worldwide, irrevocable, fully transferable, sublicensable, royalty-free license to use, reproduce, modify, create derivative works from, distribute, display, and otherwise exploit the Feedback in any manner, for any purpose, in any media or technology now known or hereafter developed, without attribution or compensation.

12. REVIEWS AND RATINGS

You acknowledge and agree that Solveet may enable Users to submit reviews, comments, and ratings regarding Solvers and that Solveet may calculate and display composite or aggregated ratings based on such feedback.

Solvers acknowledge and agree to be reviewed and rated by Users based on criteria determined by Solveet.

The review and rating system is an automated tool designed to allow Users to express their personal opinions. Solveet does not pre-screen, monitor, verify, endorse, or guarantee the accuracy, reliability, or legality of reviews or ratings unless a specific issue is brought to Solveet’s attention.

Solveet is not responsible or liable for any reviews, ratings, comments, or feedback posted by Users or third parties, even if such content is inaccurate, misleading, defamatory, or otherwise legally actionable.

You acknowledge that you may be held legally responsible for reviews or comments you submit if a competent court determines that such content violates applicable law or infringes the rights of another person.

You agree to promptly report any suspected abuse, manipulation, or violation of the review or rating system by contacting Solveet Customer Support.

13. NOTIFICATIONS AND COMMUNICATIONS

Unless you notify Solveet otherwise in writing, Solveet may communicate with you electronically, including by email or by posting notices on the Solveet Platform.

You consent to receive communications from Solveet in electronic form and agree that such communications satisfy any legal requirement that communications be provided in writing.

You will be deemed to have received a communication when it is sent to the email address associated with your account or when it is posted on the Solveet Platform. You are responsible for keeping your contact information up to date and for regularly checking your email and the Solveet Platform.

If you fail to respond within five (5) business days to an email from Solveet relating to an infringement, dispute, or complaint, Solveet reserves the right to suspend or terminate your account.

All notices to Solveet that have legal effect under these Terms must be submitted in writing to contact@solveet.io

14. TERMINATION

Except as otherwise stated for Solvers, Solveet may suspend or terminate any User’s access to the Solveet Platform, in whole or in part, at its sole discretion, at any time, with or without prior notice, for failure to comply with these Terms or any applicable Solveet policy.

Solveet may suspend or terminate a Solver’s access to the Services:

(a) immediately, in the event of a material breach of these Terms, including violation of the User Code of Conduct;
(b) for serious misconduct, including but not limited to harassment (sexual or otherwise), threats, intimidation, fraud, falsification of documents or qualifications; or
(c) with five (5) days’ written notice, or without prior notice, where Solveet reasonably determines that the Solver has violated these Terms or the Code of Conduct.

Solveet may delete, restrict, or disable access to any related content, data, or files associated with a suspended or terminated account. Solveet shall not be liable to any User or third party for any suspension, termination, modification of the Services, or for any loss of data, content, or access resulting therefrom.

If Solveet suspends or terminates your account due to a violation of these Terms or any Solveet policy, you acknowledge and agree that you are not entitled to any refund or compensation, including for unused Solv Coins, whether associated with scheduled sessions or otherwise, or for any content or information associated with your account. To the maximum extent permitted by law, Solveet reserves the right to retain any remaining funds in your account as liquidated damages.

If you have not logged into your Solveet account for a period exceeding sixty (60) consecutive days, Solveet reserves the right to suspend your account, and any remaining balance associated with such account may expire.

Termination or suspension of your account does not affect the enforceability of any provisions of these Terms which, by their nature, are intended to survive termination.

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15. INTELLECTUAL PROPERTY RIGHTS

All intellectual property rights related to the design, appearance, functionality, and content of the Solveet Platform, including all materials and information published on the Website or within the Platform, are owned by or licensed to Solveet.

You may not copy, reproduce, distribute, modify, or otherwise use any part of the Solveet Platform or its content except as expressly permitted under these Terms or with prior written consent from Solveet.

Unless expressly stated otherwise, all Solveet Content is protected by applicable copyright, trademark, and intellectual property laws, including international conventions. Solveet’s trademarks, service marks, and logos, including “Solveet” and associated branding, are the exclusive property of Solveet. Any third-party trademarks or logos remain the property of their respective owners.

You may not create links to, frame, or mirror any part of the Solveet Platform or Solveet Content without prior written authorization from Solveet, except that you may share links to the Website through social media features expressly made available on the Platform. All rights not expressly granted under these Terms are reserved.

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16. COPYRIGHT INFRINGEMENT – NOTICE

Solveet respects the intellectual property rights of others and expects Users and Solvers to do the same.

If you believe that any content available on the Solveet Platform infringes your copyright, you may submit a notice requesting removal of the allegedly infringing material. Your notice must include sufficient information to allow Solveet to identify and assess the claim, including:

a description of the copyrighted work alleged to have been infringed;
identification of the specific material claimed to be infringing and its location on the Platform (such as a URL or listing reference);
your contact information, including name and email address;
a statement of good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or applicable law;
a statement that the information provided is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf.

Upon receipt of a valid notice, Solveet will review the claim and take appropriate action in accordance with applicable European Union and Romanian laws, including removal or restriction of access to the allegedly infringing content where required.

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17. CONFIDENTIALITY

Through use of the Solveet Platform, you may gain access to confidential or proprietary information belonging to Solveet, its affiliates, Solvers, or Users, including but not limited to personal data, technical information, commercial terms, pricing, contractual details, marketing strategies, and other non-public information (“Confidential Information”).

You agree to keep all Confidential Information strictly confidential, to use it solely for purposes permitted under these Terms, and not to disclose it to any third party without prior written consent from Solveet.

All rights, title, and interest in Confidential Information remain with the respective owner.

The confidentiality obligations set out herein do not apply to information that you can demonstrate:

(a) was lawfully in your possession prior to disclosure;
(b) becomes publicly available through no fault of your own;
(c) was lawfully obtained from a third party without restriction; or
(d) was independently developed without reference to or use of the Confidential Information.

18. WARRANTY DISCLAIMER

Your use of the Services and the Solveet Platform is entirely at your own risk.

Solveet expressly disclaims any liability arising from interactions, communications, transactions, or other relationships between you and third parties, including Users, Solvers, advertisers, or other third parties accessed through or in connection with the Solveet Platform (including linked websites or advertisements). All such interactions are solely between you and the relevant third party.

Solveet shall not be liable for any loss or damage resulting from your reliance on any information, content, opinions, advice, guidance, or materials made available on or through the Solveet Platform, including during 1:1 live sessions. It is your sole responsibility to assess the accuracy, completeness, reliability, and usefulness of any such information.

All sessions, interactions, advice, guidance, content, and services offered through the Solveet Platform are provided by independent Solvers and are accessed voluntarily and at your own discretion and risk. Solveet does not guarantee any specific results, outcomes, or benefits from use of the Platform or from interactions with Solvers.

Solveet is not responsible for the accuracy, quality, legality, suitability, or appropriateness of any content, advice, or services provided by Users or Solvers.

The Solveet Platform, all Services, and all content made available therein are provided on an “AS IS” and “AS AVAILABLE” basis. Content on the Platform is based, in part, on listings and materials provided by Solvers, which are not verified by Solveet. Any 1:1 live sessions, listings, or other content obtained through the Platform are accessed at your sole risk.

To the maximum extent permitted by law, Solveet disclaims all warranties, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Without limitation, Solveet does not warrant that:
(i) the Platform or its content will be accurate or error-free;
(ii) the Services will be uninterrupted, secure, or free from errors;
(iii) any defects will be corrected; or
(iv) the Platform or its servers are free of viruses or other harmful components.

Solveet is not responsible for the conduct of Users or Solvers, whether online or offline.

Users are solely responsible for selecting a Solver and for any agreements or arrangements entered into with Solvers. Solveet does not recommend, endorse, or guarantee any Solver, goods, or 1:1 live sessions, nor does it make any representation regarding the professional accreditation, registration, or licensing of any Solver.

Solveet expressly disclaims any liability arising from disputes between Users or Solvers. While Solveet may, at its discretion, attempt to assist in resolving disputes, it has no obligation to do so.

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19. LIMITATION OF LIABILITY

19.1. Exclusion of Certain Damages

To the maximum extent permitted by applicable law, Solveet, its affiliates, and licensors shall not be liable for any direct, indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to loss of profits, loss of data, loss of use, or costs of substitute goods or services, arising out of or related to your access to or use of, or inability to access or use, the Solveet Platform or Services, whether based on contract, warranty, tort (including negligence), or any other legal theory, even if advised of the possibility of such damages.

19.2. Limitation of Liability Amount

To the extent liability cannot be excluded, Solveet’s total aggregate liability arising out of or relating to these Terms, the Platform, the Services, or any content or 1:1 live sessions shall not exceed the total amount, if any, paid by you to Solveet during the three (3) months immediately preceding the event giving rise to the claim.

19.3. Waiver of Class Actions

Any claims brought by you or by Solveet must be brought in an individual capacity and not as a plaintiff or member of any purported class, collective, or representative action.

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20. EXCLUSIONS

Access to and use of the Solveet Platform and Services is at your own risk.

You are solely responsible for ensuring that your use of the Platform complies with all applicable laws, regulations, and legal obligations in your jurisdiction.

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21. EXPORT CONTROL

Access to the Solveet Platform and its Services may be restricted, limited, or unavailable in certain countries or regions due to applicable export controls, sanctions, payment restrictions, or other legal or regulatory requirements.

Solveet reserves the right, at its sole discretion, to restrict, suspend, or block access to the Platform or specific features based on a User’s location, payment method, or applicable legal or regulatory obligations.

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22. LIQUIDATED DAMAGES

Solveet and the User acknowledge and agree that any amounts withheld or retained by Solveet pursuant to these Terms constitute liquidated damages and represent a reasonable pre-estimate of the losses likely to be incurred by Solveet in the event of a breach.

The parties acknowledge that actual damages may be difficult or impracticable to determine with precision and that such amounts bear a reasonable relationship to the anticipated harm, including administrative, operational, and legal costs.

Such liquidated damages are without prejudice to any other rights or remedies available to Solveet under these Terms or applicable law.

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23. INDEMNIFICATION

By using the Services, you agree to indemnify, defend, and hold harmless Solveet, its affiliates, subsidiaries, shareholders, officers, directors, employees, agents, licensors, suppliers, and partners from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising directly or indirectly out of or related to:

(a) your access to or use of the Solveet Platform or Services;
(b) your actions or omissions, whether on or off the Platform;
(c) any violation of these Terms or applicable policies;
(d) any infringement or alleged infringement of intellectual property or other rights of any third party;
(e) disputes with other Users or Solvers;
(f) misuse of the Platform or its content;
(g) violation of any applicable law or regulation;
(h) inaccurate, incomplete, outdated, or misleading information provided by you;
(i) false statements or misrepresentations; or
(j) use of or reliance on third-party websites, links, or services.

(k) User information and any actions or omissions relating to such User information;
(l) use of any information obtained from third-party reports;
(m) use of third-party payment processors; and/or
(n) use of any services, products, contracts, or agreements entered into or relied upon based on information, content, and/or materials obtained on or through the Solveet Platform.

You further agree to cooperate, as reasonably requested by Solveet, in the defense of any such claim. Solveet reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and you agree not to settle any claim or matter involving Solveet without Solveet’s prior written consent.

In the event that you have a dispute with another User or Solver, you hereby release Solveet, its officers, directors, employees, agents, affiliates, investors, contractors, and partners from any and all claims, demands, and damages (whether actual or consequential, known or unknown) arising out of or in any way related to such dispute.

24. DISPUTE RESOLUTION

Any arbitration under these Terms shall be conducted exclusively between an individual User and Solveet. To the maximum extent permitted by applicable law, and except as expressly provided herein, you and Solveet waive any right to have disputes resolved in court or to participate in a class, collective, or representative action.

The arbitration shall be conducted by a single arbitrator mutually agreed upon by you and Solveet. If the parties are unable to agree on an arbitrator within thirty (30) days of a written request for arbitration by either party, the arbitrator shall be appointed in accordance with applicable arbitration rules.

The costs of arbitration shall be borne equally by the parties, except:
(a) where prohibited by applicable law;
(b) where the arbitrator determines that arbitration costs would prevent a User from asserting a claim, in which case the arbitrator may require Solveet to bear a greater portion of such costs; and
(c) where the prevailing party is entitled, under applicable law, to recover reasonable attorneys’ fees and costs, as determined by the arbitrator.

The arbitrator’s decision shall be final and binding on both parties and enforceable in any court of competent jurisdiction. Without prejudice to the foregoing, Solveet reserves the right to seek temporary, preliminary, or permanent injunctive or other equitable relief from any court of competent jurisdiction.

25. APPLICABLE LAW AND JURISDICTION

These Terms and any rights, obligations, or disputes arising out of or in connection with them shall be governed by and construed in accordance with the laws of Romania.

Any dispute, claim, or cause of action arising out of or relating to these Terms, their interpretation, breach, termination, or validity shall be subject to the exclusive jurisdiction of the competent courts of Romania.

26. SOLICITATION

The Services may not be used to solicit businesses, websites, or services without limitation. You may not solicit, advertise to, or otherwise contact Users or Solvers for employment, contracting, or any purpose unrelated to the services facilitated through the Solveet Platform without Solveet’s prior written consent.

You may not use the Services to collect usernames, email addresses, or other contact details of Users by electronic or other means without Solveet’s express prior written consent.

27. HEADINGS

The headings and subheadings used in these Terms are provided for convenience only and shall not affect the interpretation of these Terms.

28. ENTIRE AGREEMENT; SEVERABILITY

These Terms, together with any referenced policies and any additional agreements entered into between you and Solveet in connection with the Services, constitute the entire agreement between you and Solveet with respect to the Services and supersede all prior or contemporaneous agreements or understandings.

If any provision of these Terms is held to be unlawful, void, or unenforceable, such provision shall be deemed severable and shall not affect the validity or enforceability of the remaining provisions.

29. CONTACT

For further information or if you have any questions regarding these Terms, please contact Solveet at support@solveet.com

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