Updated: May 20, 2025
SOLVEET SERVICES TERMS AND CONDITIONS Please read these Terms and Conditions (hereinafter referred to as the “Terms”) carefully before using the Solveet Platform and/or the Services (as defined below). If you do not agree to these Terms in their entirety, including the agreement to arbitrate on an individual basis any claims between you and Solveet, Inc. (hereinafter referred to as “Solveet”, “we” and “us”), a corporation registered and organized under the laws of the State of Delaware, you must not access or use the Solveet Platform.
1. GENERAL INFORMATION
1.1. Terms and Conditions
These Terms describe the terms and conditions applicable to your access to and use of the website, located at www.solveet.com, and its subdomains (hereinafter referred to as the “Website”), the related mobile application and software (collectively referred to as the Website, the “Solveet Platform”).
Use of the Services is subject to these Terms and any other rules or policies published on the Website or made available to you by Solveet.
You understand that by creating an account on the Solveet Platform, you are entering into a legally binding contract with Solveet effective as of this date and indicating your unconditional acceptance of these Terms.
These Terms, as well as the Refund and Payment Policy, Privacy Policy, Cookie Policy and any service-specific terms, as made available in the Legal Center, are legally binding agreements governing the relationship between Solveet and any User (as defined below) or visitor to the Solveet Platform.
As a User or visitor of the Solveet Platform, the collection, use and sharing of your personal
data are subject to the Privacy Policy and Cookie Policy, as may be amended from time to
time.
1.2. Solveet Services
You may access and use the Solveet Platform as: (a) a registered user seeking 1:1 learning services, support or personalized guidance through the use of the Solveet Platform or other tools made available by Solveet (hereinafter referred to as “User”);
(b) registered user providing 1:1 learning, support or guidance services personalized through the Solveet Platform or other tools made available
by Solveet (hereinafter referred to as "Solver"); or (c) visitor to the Website, including the Solveet Blog.
In these Terms, “you” or “your” may refer, as applicable, to the User, Solver or a visitor accessing or using any of our Services (each a “User”).
The Solveet Services include access to the Solveet Platform for Users and Solvers to connect for 1:1 learning services, personalized support or guidance, facilitating payments between Users and Solvers, and customer support and related services (the “Services”). Solveet does not provide the “1:1 learning, personalized support or guidance” services directly, but through Solvers registered on the platform. All 1:1 learning, personalized support or guidance services available on the Solveet Platform are provided in accordance with the specific terms of service mentioned in the Legal Center.
1.2.1 Solveet does not assume responsibility for:
1.2.1.1. The quality, accuracy or results of the services provided by Solvers.
Solveet does not guarantee the effectiveness, veracity, or value of the content provided during 1:1 sessions.
1.2.1.2. Solvers accreditation or qualifications.
Solveet does not verify diplomas, certifications or professional experience. It is the responsibility of the User to decide who to trust.
1.2.1.3. Communication or behavior between Users and Solvers.
The platform is not responsible for inappropriate interactions, abuse, harassment, or other unethical behavior that may occur outside the platform's technical infrastructure.
1.2.1.4. Financial or personal losses caused by Solvers recommendations.
Solveet does not provide professional financial, medical, legal or psychological advice and cannot be held liable for the decisions of Users.
1.2.1.5. Constant availability of the Platform.
There may be interruptions, maintenance periods or technical errors that may affect access to the platform or certain functionalities.
1.2.1.6. External payments and third-party processors.
Solveet is not responsible for delays, errors or problems occurring in transactions processed by external payment services.
1.2.1.7. User-generated content (UGC).
Solveet is not responsible for the materials, files or information transmitted or shared by Users or Solvers during or outside of sessions.
1.2.1.8. Use of the platform by minors without parental consent.
1.2.2. You are responsible for obtaining and paying for any equipment and internet service necessary to access the Services. We may modify, suspend or discontinue the Solveet Platform or the Services in whole or in part, at any time and for any reason, without notice. The Solveet Platform may also become unavailable from time to time due to maintenance or computer equipment failures or for other reasons. We may provide access to third-party services and products from time to time or to our own products or Services. You acknowledge that the Solveet Platform is evolving and that the form and nature of the Services may change from time to time without prior notice.
1.3. Changes to these Terms
We reserve the right to modify the Terms at any time by posting a revised version on the Website and by notifying you via the Solveet Platform or via the email address associated with you in the event of a material change to them. The most recent version is posted on this page.
We encourage you to check this page regularly. If you do not agree to any changes to these Terms, you have the right to terminate these Terms by ceasing use of the Services and providing notice of termination to Solveet or by deleting your account. By continuing to use the Services after these Terms have been modified, you agree to be bound by the Terms as modified.
2. OBLIGATIONS
2.1. Eligibility of Services
The Services are available to and may only be used by individuals who are 18 years of age or older and who can form legally binding contracts under applicable law. Individuals under the age of 18, but not younger than 14, may use our Services only with and under the supervision of a parent or legal guardian. The parent or legal guardian will be responsible at all times for all activities related to the use of the Services by the aforementioned individuals.
You agree and confirm that you will not allow anyone under the age of 14 to use the Services.
Due to the ongoing Russian aggression against Ukraine, the Services are not available to users located in Russia or Belarus.
2.2. Check
Solveet requires any user who wants to become a Solver (to be able to offer their services on the Solveet platform) to provide their ID or passport. After the user passes the verification procedure, a special badge is added to the Solver's profile, and uploaded copies of the documents are deleted from any storage space on the Solveet platform upon completion of the verification process.
Solveet cannot confirm that each User is who they claim to be. You agree and understand that you assume all risks when using the Services, including, without limitation, all risks associated with any online or offline interactions with other Users.
When interacting with other Users, you should exercise caution and common sense to protect your personal safety and property, just as you would when interacting with people you do not know. Neither Solveet nor its affiliates or licensors are responsible for the conduct, online or offline, of any User of the Services.
2.3. Consumer Reports
Solveet may or may not use third-party consumer reporting agencies that perform, among other things, criminal background checks, sex offender registry checks, driver's license checks, credit checks, and identity checks ("Consumer Reports"). Solveet does not endorse or make any representations or warranties as to the reliability of these Consumer Reports or the accuracy, timeliness, or completeness of any information in the Consumer Reports. Solveet does not independently verify the information in the Consumer Reports.
You hereby consent to Solveet collecting, using and disclosing the information in the Consumer Reports. You understand and agree that Solveet may, in its sole discretion, review and rely on the information in the Consumer Reports when deciding whether to suspend or terminate a User/Solver account or to investigate a complaint about a User/User, but that Solveet shall not be responsible or liable in any way if any information in the Consumer Reports about any person, including, without limitation, any User/User, is not accurate, timely or complete. Users/Users who are the subject of the Consumer Reports may contact the third-party consumer reporting agency to dispute the accuracy, timeliness or completeness of such information. Solveet reserves the right to suspend and/or terminate a User account based on information in Consumer Reports or for any other reason at Solveet's sole discretion.
2.4. PRIVACY
You can use the Solveet Platform without providing any personally identifiable information. When using the Services, you may be asked to provide your personal data.
2.5. Payment
Payment processing on the Solveet Platform is provided by the third-party payment processor Stripe, allowing us to:
● we bill Users instead of directly processing your information billing;
● to allow payments to Solvers.
For the avoidance of doubt, the payment made by the User to Solveet will extinguish the User's obligation to pay Solver for the 1:1 learning services,
personalized support or guidance provided through the Solveet Platform.
Please see additional payment terms specified in the Refund and Payment Policy.
More details about the security of your payment and billing information can be found in our Privacy Policy.
2.6. Refund
Solveet strives to ensure a clear understanding of the financial relationships between Users and Solvers regarding the Services we provide. Please refer to our Refund and Payment Policy to learn more about h ow we handle refunds. To the maximum extent permitted by law, any refund at any time is at our sole discretion.
3. RIGHTS AND LIMITATIONS
3.1. Your Right to Use the Solveet Platform
If you are a User, Solveet hereby grants you, in accordance with the Terms set forth herein, a non-transferable, non-sublicensable, non-exclusive and limited right to access and use the Solveet Platform solely for your personal, non-commercial use.
If you are a Solver, Solveet hereby grants you, subject to the Terms set forth herein, a non- transferable, non-sublicensable, non-exclusive and limited right to access and use the Solveet Platform solely for the provision of 1:1 learning services,
personalized support or guidance to Users and other Solvers willing to benefit from the service offered.
You agree not to view, copy or procure content or information from the Solveet Platform by automated means (such as scripts, bots, web spiders, crawlers or scrapers) or use other data extraction technologies or processes to frame, mask, extract data or other materials from the Solveet Platform (except to the extent that this may result from standard use of search engines or internet browsers), unless you are formally authorized by Solveet through a separate written agreement.
You agree not to use the Services for any purpose that violates the academic honesty policy or other conduct policies of your school, university, academic institution, or workplace.
No Solveet material made available to you as part of the Services may be copied, reproduced, modified, republished, downloaded, uploaded, posted, transmitted or distributed in any form or by any means without the prior written permission of Solveet or as expressly provided in these Terms.
You may not share or transfer your account credentials with any third party or other person/user.
Solveet may impose reasonable limits on your scope of access to the Solveet Platform, including limits on the time or volume of information accessed or
devices used to access the Solveet Platform, to prevent unauthorized use of the Services by third parties.
All rights not expressly granted herein are reserved.
3.2. Your Account
Certain of our Services are reserved for registered users only. To become a registered user, you must create a User or Solver account on the Solveet Platform. You agree that you are responsible for protecting your account credentials from unauthorized use and are responsible for all activity that occurs under those credentials. You agree to notify us immediately if you believe that any of your account credentials have been or may be used without your permission or have been entered incorrectly/accidentally so that appropriate action can be taken.
You may use the Solveet Platform and its features without being a registered user. This will not preclude the application of these Terms and other Solveet rules and policies applicable to your use of the Solveet Platform, including, but not limited to, when you interact with the Solveet Platform.
You may not (i) share your account credentials with any third party
or (ii) transfer your account to any third party. Solveet is not responsible for any loss or damage caused or expense incurred by you as a result of your failure to protect your account credentials. You agree that you will not rent, resell or remarket the Solveet Platform or provide access to the Services to any third party.
When you create an account on Solveet, we may collect certain personal data directly from you, or if you create your account using a third-party service (Facebook, Google, Apple), we may collect personal data about you from the third-party service (your username or user ID associated with that third-party service). By choosing to create an account using a third- party service, you authorize us to collect the personal data necessary to authenticate your account with the third-party service provider.
You may select a profile photo or connect your Google or Facebook account to display on your User account. Please note that providing a photo is not required to use our Services. You may edit your account at your sole discretion. The security of any personal data you choose to share on your account is subject to our Privacy Policy.
You may edit your account at your sole discretion. Adding more details to your Solver account may help you get the most out of your use of the Services, for example, finding more Users. Therefore, it is your choice whether to include additional information in your account, such as your country, language skills, education, and work experience. The security of any personal data you choose to share in your account is subject to our Privacy Policy.
3.3. Direct Interactions
Solveet does not participate in direct interactions between Users and Solvers, except in cases where we consider it necessary:
● to ensure compliance with these Terms;
● to improve our Services; or ● as stated in our Refund and Payment
Policy.
Solveet has no control over the services provided by Solvers, over the reviews or ratings provided by Users, or over the actions and omissions of any User.
3.4.
Representations and Warranties
Solver-Specific Statements
If you use the Services as a Solver:
you will provide 1:1 learning services, support or personalized guidance in accordance with these Terms and other policies established by Solveet and made available to you via email or by posting on the Website;
you will provide 1:1 learning services, support or personalized guidance in accordance with the laws and regulations applicable in the state or country in which you provide tutoring services;
you are solely responsible and fully liable for any violation of any local laws and regulations that apply to your provision of tutoring services;
you will provide the 1:1 learning services, personalized support or guidance with reasonable care and skill and in accordance with generally recognized practices;
you will not provide 1:1 learning services, support or personalized guidance to Users outside the Solveet Platform, you will not receive payments directly from Users and you will not encourage or request payment directly from Users or through any channels other than those provided by Solveet; Any violation of these obligations directly leads to the exclusion of your right to use the Solveet platform.
You agree that you will behave in accordance with the Code of Conduct Acceptable Terms and Conditions for Suspension and Termination of Solveet Account you acknowledge and agree that Solveet may advertise the services
1:1 learning, support or personalized guidance that you provide through
to the Solveet Platform without any additional payment or obligation to you;
you acknowledge and agree that Solveet may enhance the video you have provided for your account. Enhancements may be made by editing the video, adding the Solveet logo to the video, improving the sound quality in the video, and publishing the video on Solveet's social media accounts with a description and a link to the Solver's profile.
User Specific Statements
If you use the Services as a User:
● you agree to honor the commitments you make to Solver by
through the Solveet Platform;
● you agree that you will not circumvent or manipulate the commission structure, process
● billing or commissions due to Solveet or the Solver; and you agree to use good faith efforts to interact with the Solvers.
● You agree that you will behave in accordance with the Code of Conduct
Acceptable and Terms of Suspension and Termination of Solveet Account
3.5. Solver's Introduction Video and Profile Photo
Solvers grant Solveet the right to use the Solver's introduction video, name and profile photo for marketing, advertising or promotional purposes, including, but not limited to, publication on social media channels, video hosting and streaming services, such as YouTube, Vimeo, Facebook or others, to ensure accessibility and visibility for Users.
You can request the removal of any intro videos published on social media channels, video
hosting and streaming services at any time by writing to support@solveet.com.
3.6. Solver Ranking
Solveet uses a variety of information to display to the User the Solvers that best match the User's preferences. The order in which Solvers are displayed depends on a number of factors, including, but not limited to, the following:
● The type of content the User is looking for;
● the country of the User;
● the preferred language of the User on the Solveet Platform;
● the User's time zone;
● standard working hours overlap between Solver time zones and
The User;
● the general availability of time slots in a Solver's calendar;
● a Solver's past performance in helping its Users achieve their goals
learning objectives;
● information in the Solver profile, including its completeness and quality profile photo and introduction video;
● how responsive the Solver is to User messages;
● reviews and ratings of Users;
● the User's learning history on the Solveet Platform.
3.7. User Complaints
If a User has a complaint regarding the Solveet Services, they should contact Solveet at support@solveet.com with the subject line “Formal Complaint” (“Complaint”), providing as much detail as possible about the Complaint. Solveet will respond to the User acknowledging receipt and investigating the issue.
Upon receipt of the Complaint, Solveet customer support will investigate the Complaint internally, taking into account the importance and complexity of the issue or issues raised. If the Complaint concerns a specific Solveet employee, another Solveet representative will assist in the investigation in his/her place.
Solveet will respond to the User with its findings in response to the Complaint and, where appropriate, with a suggested solution.
3.8. Limit
While using the Services, you agree to comply with the User Code of Conduct.
4. SOLVEET CONTENT
Users have a personal, non-transferable and non-exclusive right to use the Solveet Content of the Solveet Platform, subject to these Terms. “Solveet Content” means all information, text, images, data, links or other materials created by us and accessible through the Solveet Platform. The Content may contain typographical errors, other unintentional errors or inaccuracies. We reserve the right to make changes to the Solveet Content without obligation to issue any notice regarding such changes. You may view, copy, download and print the Solveet Content that is available on the Solveet Platform, subject to the following conditions:
● Solveet content is available solely for your personal use.
No part of the Solveet Platform or the Solveet Content may be reproduced or
transmitted in any form or by any means, electronic or mechanical, including photocopying and recording for any other purpose;
● Solveet content cannot be modified;
● Copyright, trademark, and other intellectual property notices
property cannot be removed.
Nothing contained on the Solveet Platform should be construed as granting, by implication, estoppel or otherwise, any license or right to use the Solveet Platform or any Solveet Content, except: (a) as expressly permitted by these Terms; or (b) with our prior written permission or with the permission of the third party who may own the trademark or
copyright in the Solveet Content.
5. USER-GENERATED CONTENT
"User-Generated Content" means all comments, observations, information, feedback, text, photos, links, data, images, videos, music or other materials that you or any User posts on the
any part of the Solveet Platform or you provide to Solveet, including content or information that is posted as a result of surveys.
discussed during the meeting with the Solver.
We are not responsible or liable for the conduct of Users or for the opinions and statements expressed in User-Generated Content submitted for public display via the Solveet Platform or transmitted directly in a meeting, but we will strive to provide conduct as close as possible to that in accordance with our Code of Conduct with your help through effective reporting. We do not pre-verify information posted online. We act as a passive conduit for such distribution and cannot be responsible for User-Generated Content. Any opinions, advice, statements, services, offers or other information in User-Generated Content expressed or made available by Users belong to the respective author(s) or distributor(s) and not Solveet. We do not endorse or guarantee the accuracy, completeness or usefulness of any such User-Generated Content. You are responsible for ensuring that User Generated Content submitted to the Solveet Platform is not provided in violation of any copyright, trade secret or other intellectual property rights of another person or entity and please report any behavior that you consider suspicious to us. You will be solely liable for any damages resulting from any infringement of copyright, trade secret or other intellectual property rights, or any other harm resulting from your use, uploading, posting or submission of User Generated Content to the Solveet Platform.
We have the right, but not the obligation, to monitor, edit or remove, at any time and without prior notice, any User Generated Content submitted on or through the Solveet Platform, in order to ensure a safe, respectful environment and in accordance with Solveet’s values, standards and terms. This includes, but is not limited to, content that is considered offensive, misleading, illegal, irrelevant or harmful to other Users or the image of the Platform.” If you believe that your intellectual property rights have been infringed, please send your complaint to support@solveet.com. You may report all types of intellectual property claims, including, but not limited to, copyright, trademark and patent claims. We respond promptly to rights holders’ concerns about any alleged infringement and terminate the accounts of repeat infringers in appropriate circumstances.
Solver's Materials. Solver retains full ownership of any original materials he creates.
By sharing Solver-Created Materials or Solver-Licensed Materials with the User as part of the 1:1 learning, support or personalized guidance services, the Solver permits Solveet to facilitate access, display and storage of such materials by the User solely to support the provision of the 1:1 learning, support or personalized guidance service for as long as reasonably necessary to complete the
educational objectives initiated during such services. Lobbying. Federal law restricts lobbying activities by tax- exempt organizations. “Lobbying” includes certain activities intended to influence legislation. User-Generated Content does not constitute lobbying on the part of Solveet, but may constitute lobbying on the part of you or an organization you represent. You are responsible for complying with any applicable lobbying restrictions.
6. LINKS TO THIRD-PARTY WEBSITES
The Solveet Platform may contain links to websites that are not owned by Solveet. These links are provided to you as a convenience and/or as an auxiliary element of the Services, and Solveet is not responsible for the content of any linked website. Any non-Solveet website that is accessed from the Solveet Platform is independent of Solveet, and Solveet has no control over the content of that website. In addition, a link to any non-Solveet website does not imply that Solveet accepts any responsibility for the content or use of such website. Use of any third-party website is subject to its terms of service and privacy policy. We ask Users to exercise caution and common sense when using third-party websites.
7. advertisement
Solveet may run advertisements and promotions sponsored by third parties on the Solveet Platform. Your correspondence or business dealings with, or participation in, promotions of advertisers other than Solveet found on or through the Services, including payment for and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and that advertiser. Solveet is not responsible or liable for any loss or damage of any kind incurred as a result of any such dealings or as a result of the presence of such non-Solveet advertisers on the Solveet Platform.
Solveet may display advertisements on non-Solveet websites to promote the tutoring services you provide through the Solveet Platform and to help you generate more potential Users.
8. NO IMPLIED APPROVALS
In no event shall any reference to a third party or to a third party product or service be construed as an endorsement or endorsement by Solveet of that third party or any product or service provided by a third party. Solveet does not endorse, guarantee, or warrant any product or service provided by any third party and will not be a party to or monitor in any way any transaction involving third party providers of products or services. As with any purchase of a product or service through any medium or in any context, you are responsible for exercising caution and common sense.
9. RELATIONSHIPS BETWEEN SOLVEET AND USERS/COMPANIES
Provision of Services Solveet acts as an on-demand intermediary that connects
Users/Users and Solvers and provide the tools to facilitate 1:1 learning services, support or personalized guidance. You acknowledge and agree that Solveet is a technology service provider that does not provide 1:1 learning services, support or personalized guidance online and does not operate as a learning school.
Solveet does not act as an employer of any User unless it is the subject of a separate employment contract written and signed by both the User and Solveet.
Users may use the Services only for the provision and receipt of 1:1 learning services, support or personalized guidance subject to these Terms.
As such, Solveet shall not be liable for any withholding, including but not limited to unemployment insurance, employer's liability, workers' compensation insurance, social security or payroll taxes in connection with your use of the Services. You are solely responsible for complying with all applicable tax regulations that may apply in connection with your use of the Services and for legally subjecting yourself to the regulations of your country. You hereby agree to indemnify and hold Solveet harmless from any and all liability, costs, damages, penalties or obligations (including legal fees) that may result from your failure to comply with applicable tax or legal obligations in the jurisdiction in which you are tax resident. In all cases of use of the Solveet Platform, Users act as independent contractors and not as employees, agents, franchisees or subordinates of Solveet or any other party. Accordingly, you will be solely responsible for all costs incurred by you or your organization. You may not act as an employee, agent or representative of Solveet, nor may you enter into any contract on behalf of Solveet. In the event that, by implication of mandatory law or otherwise, you are deemed to be an employee of Solveet, you hereby agree to waive any claims against us that may arise as a result of such implied employment relationship. No User is entitled to participate in any vacation, group health or life insurance, disability benefits, profit sharing or retirement benefits offered by Solveet to its employees or in any other fringe benefits or benefit plans offered by Solveet to its employees.
The Services provide connections to Solvers who are willing to be employed by Users as independent contractors. As independent contractors, each Solver decides when and how often they will be available to provide tutoring services to Users. Each Solver controls the methods, materials, content, and all aspects of the tutoring services.
Users are responsible for selecting a Solver appropriate for their learning objectives. Users should verify their qualifications, education, and experience themselves.
each Solver's stated qualifications, as well as the reviews of other Users. Each Solver has the exclusive right to accept or refuse a request for tutoring services, as well as to continue or terminate a tutoring relationship with any User.
Solvers may and, in fact, are expected to provide tutoring services for others or perform other types of work (whether as an independent contractor, employee, or otherwise) while these Terms are in effect, including with Solveet competitors, if desired, provided that such other activities do not result in Solver's violation of the Terms.
9.1. Tax obligations of Users and Solvers
Each User, whether a service provider (Solver) or beneficiary (User), is solely responsible for complying with all applicable tax obligations in the jurisdiction in which he or she is tax resident.
1. This includes, but is not limited to:
Declaration of income obtained through the use of the Solveet platform; Payment of income taxes, social contributions, VAT or any other local taxes,
national or international;
Tax registration if income requires it according to the legislation
applicable.
Solveet is not a party to the tax relationship between the User and the competent authorities in his/her state of residence.
2. Solveet's exemption from tax liability
By accepting these Terms and Conditions, the User and the Solver understand and agree that:
Solveet is not an employer, does not withhold taxes on behalf of Users, and does not issue
tax documents on their behalf to the tax authorities;
Solveet does not provide tax advice and has no legal obligation to monitor, declare or report the income earned by Users to any tax authority;
Any income earned through the platform is entirely the responsibility of the
tax number of the person who collects it.
Users agree to indemnify Solveet from any liability, claim, loss, damage, penalty or expense (including legal fees) arising as a result of their failure to fulfill their tax obligations.
Requests or requests from authorities If Solveet receives an official request from a tax or
other authority regarding a User's activity:
Solveet reserves the right to cooperate with the relevant authority, within the limits of the law,
including by providing available information;
The costs generated by such a request may be charged to the User concerned,
if applicable
3. Requests or requests from authorities
If Solveet receives an official request from a tax or other authority regarding a User's activity:
Solveet reserves the right to cooperate with the relevant authority, within the limits of the law,
including by providing available information;
The costs generated by such a request may be charged to the User concerned, if applicable
4. Recommendation regarding tax advice
If you are unsure about your tax obligations arising from the use of the Solveet Platform, we strongly recommend that you consult an accountant, tax expert or the competent tax authority in the country where you are tax resident.
Solveet does not provide tax consulting services and assumes no responsibility for misinterpretation of tax legislation or for the legal consequences arising therefrom.
10.
ASSIGNMENT
You may not assign or transfer your rights or obligations under these Terms, in whole or in part, to any third party without the written consent of Solveet. These Terms shall be binding on and inure to the benefit of the parties to these Terms and their respective successors, assigns and assigns.
11. FEEDBACK
You acknowledge and agree that we may provide you with a mechanism to provide feedback, suggestions and ideas about the Services or the Solveet Platform (“Feedback”). By submitting any Feedback, you grant us written consent to use the Feedback-
Your feedback to improve and promote the Services. You agree that submitting Feedback is free, unsolicited and unrestricted and will not place us under any fiduciary or other obligation and that we are free to use the Feedback without any additional compensation to you and/or disclose the Feedback on a non-confidential or otherwise basis to anyone.
Furthermore, you acknowledge that by accepting your Feedback, Solveet does not waive any right to use similar or related ideas previously known to Solveet, developed by its employees, or obtained from sources other than you. You agree that we may, in our sole discretion, use the Feedback you provide to us in any way, including in future improvements and modifications to the Services. You hereby grant to us and our assigns a perpetual, worldwide, fully transferable, sublicensable, irrevocable, royalty-free license to use, reproduce, modify, create derivative works from, distribute, and display the Feedback in any manner, for any purpose or without it in any medium, software, or technology of any kind now existing or hereafter developed, without any obligation to attribute or compensate you or any third party.
12. REVIEWS
You acknowledge and agree that Solveet may calculate a composite rating based on comments and reviews left by other Users. Solvers agree to be rated by Users on multiple criteria as suggested by Solveet. Solveet provides its automated feedback and rating system as a means for Users to publicly express their opinions, and Solveet does not monitor or censor these opinions, nor does it investigate comments posted by Users for accuracy or reliability unless a User brings the posting to Solveet’s attention. You may be held legally liable for damages suffered by other Users or third parties as a result of these comments if a court finds that these comments are legally actionable or defamatory. Solveet is not legally responsible for any feedback or comments posted or made available on the Solveet Platform by Users or third parties, even if such information is defamatory or otherwise legally actionable. You agree to immediately report violations or abuses of our rating and feedback system by contacting Customer Support.
13.
NOTIFICATIONS
Unless you indicate otherwise in writing, Solveet will communicate with you by email, or by posting communications on the Solveet Platform. You consent to receive communications from us in electronic format and agree that such electronic communications satisfy any legal requirement that such communications be in writing. You will be deemed to have received a communication when we send it to the email address you provided to Solveet in your account or when we post such communication on the Solveet Platform. You must keep your email address in your account up to date and periodically check this Website for postings. If you do not respond to an email message from Solveet regarding the infringement, dispute or complaint within 2 (two) business days, we shall have the right to terminate or suspend your account. All notices to Solveet that have a legal effect regarding these Terms must be in writing and delivered either personally or by means proven by a receipt confirmation to the following address: 1309 Beacon St., Suite 300, Brookline, MA 02446.
To stop receiving certain communications from Solveet, please send us an email notification at support@solveet.com to change the types and frequency of these communications;
You can also change your notification preferences in your account.
14. stop
Other than Solvers, we may terminate any User's access to the Solveet Platform in our sole discretion, for any reason and at any time, with or without prior notice for failure to comply with the Terms applied by the Solveet Platform. It is our right to terminate the access of Users who violate these Terms, as we deem appropriate in our sole discretion.
We may terminate a Solver's use of the Services (a) immediately for failure to comply with the Terms, including the User Code of Conduct, which is considered a material breach of the agreement; (b) for other reasons, including, but not limited to,
sexual or other unwanted harassment, threats or intimidation, fraud, falsification of documents or qualifications; or (c) with 30 days' written notice for any reason.
We may also delete or restrict access to or use of all related information and files. Solveet shall not be liable to Users or any third party for any modification, suspension or termination of the Service or for any loss of related information.
In the event that Solveet suspends or terminates your account due to your violation of these Terms or any Solveet policy, you understand and agree that you will not receive any refund or compensation for any unused lessons (scheduled or not) or for the loss of any content or information associated with your account. In addition to the foregoing, Solveet has the right to retain any funds remaining in your account as liquidated damages.
If you have not logged into your Solveet account for more than 180 days, your account will be suspended and your remaining balance will expire.
Even after your right to use the Services has been terminated or suspended, these Terms will remain enforceable against you.
15. INTELLECTUAL PROPERTY RIGHTS
All intellectual property in the design and appearance of the Solveet Platform and in the materials and information published on the pages of the Website or within the functionality of the Solveet Platform belongs to and is vested in Solveet or its licensors. You may not copy any part of the Solveet Platform or do anything else with respect to any part of the Solveet Platform. You may not use or otherwise reproduce any part of the Solveet Platform or the materials contained therein in any way other than as listed above without obtaining prior written permission from Solveet.
Unless otherwise specified, all Solveet Content contained on the Solveet Platform is the property of Solveet and/or its affiliates or licensors and is protected from unauthorized copying and dissemination by United States copyright law, trademark law, international conventions and other intellectual property laws. Solveet’s service marks and trademarks, including, without limitation, Solveet and the Solveet logos, are service marks owned by Solveet, Inc. Any other trademarks, service marks, logos and/or trade names appearing on the Service are the property of their respective owners. You may not copy or use any of these marks, logos or trade names without the express prior written consent of the owner.
You may not create links or frames to any page of the Website or to any Solveet Content contained therein, either in whole or in part, without the prior written consent of Solveet. You may like or follow Solveet or share links to the Website via social networking technology mentioned on the Website. Any rights not
expressly granted herein are reserved.
16. COPYRIGHT INFRINGEMENT. DMCA NOTICE
Because we respect the rights of content owners, it is Solveet's policy to respond to notices of alleged infringement that comply with the Digital Millennium Copyright Act of 1998 ("DMCA"). If you believe that any materials on our Services infringe your copyright, you may request removal of such materials. Please notify Solveet's Copyright Agent as required by the DMCA. In order for your complaint to be valid under the DMCA, your request must be signed (or electronically equivalent) by the copyright owner or an authorized representative and must include the following information:
● An electronic or physical signature of the person authorized to act on behalf of
the copyright owner;
● Identification of the copyrighted work that you claim has been infringed;
● Identification of the material that is claimed to be infringing and
where it is located on the Website;
● Information reasonably sufficient to permit Solveet to contact you, such as
be the address, telephone number and email address;
● A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law, and
● A statement, made under penalty of perjury, that the above information is accurate and that you are the copyright owner or are authorized to act on the owner's behalf. PRIVACY
17.
You may gain direct access through the Services to certain confidential information of Solveet, its affiliates, or Users, including, but not limited to, personally identifiable information, technical, contractual, product, program, pricing, marketing, and other valuable information that should reasonably be understood to be confidential (“Confidential Information”). You agree to keep Confidential Information strictly confidential and not to use Confidential Information except for the purposes set forth in these Terms and not to disclose such Confidential Information to any third party. All right, title, and interest in and to Confidential Information remain with Solveet, its affiliates, and its Users. You are under no obligation with respect to Confidential Information that you can establish by legally sufficient evidence: (a) you possessed it before receiving it from Solveet, without an obligation to maintain its confidentiality; (b) is or becomes known to the general public without any act or omission on your part or otherwise without breach of the Terms; (c) you obtained it from a third party who had the right to disclose it, without an obligation to maintain the confidentiality of such information; (d) you developed it independently without the use of the Confidential Information and without the participation of persons who had access to it;
or (e)7 are disclosed in response to a valid order of a court or other governmental body, or as otherwise required by law, or as necessary to establish the rights of any party under these Terms and as disclosed after prior notice to Solveet sufficient to provide Solveet with an opportunity to object to the disclosure.
18. WARRANTY DISCLAIMER
Your use of the Services is entirely at your own risk. Solveet disclaims any liability in connection with any interactions, correspondence, transactions and other relationships you have with third parties, including, without limitation, Users or Solvers found on or through the Solveet Platform (including on or through connected websites or advertisements) are solely between you and the third party (including matters related to the content of third-party advertisements, payments, services, delivery of goods, warranties (including product warranties), data privacy and security and the like). Under no circumstances will we be liable for any loss or damage caused by your reliance on information in any content on the Solveet Platform. It is your responsibility to evaluate the accuracy, completeness or usefulness of any information, opinions, advice or other content available through the Solveet Platform.
You acknowledge that the Solveet Platform and all Services, text, images and other information on or accessible from the Solveet Platform are provided “as is” and are based in part on listings provided by Solvers, which are not verified by Solveet, and that any tutoring services, listings or other content obtained through use of the Solveet Platform is at your own risk and sole discretion. Solveet and its affiliates and licensors are not liable for any results obtained from use of the Services. We make no warranties of any kind, express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose and non-infringement. Specifically, but without limitation, Solveet does not warrant that: (i) the information available on the Solveet Platform is error-free; (ii) the functions or services (including, but not limited to, mechanisms for downloading and uploading content) provided by the Solveet Platform will be uninterrupted, secure or error-free; (iii) defects will be corrected; or (iv) the Solveet Platform or the server(s) that make it available are free of viruses or other harmful components. Neither Solveet nor its affiliates or licensors are responsible for the conduct, online or offline, between Users.
In addition, regardless of any feature that a User may use to expedite Solver selection, each User is
responsible for selecting their Solver and negotiating a contract, and Solveet does not warrant any goods or tutoring services purchased by a User or recommend any particular Solver. Solveet makes no warranty as to the professional accreditation, registration, or licensing of any Solver.
Solveet expressly disclaims any liability or claims that may arise between Users of its Services. You are solely responsible for your interactions with all other Users and for any disputes that arise from those interactions with other Users. Solveet is not obligated, but may attempt to assist in
resolving disputes between Users.
19. LIMITATION OF LIABILITY
19.1. Decline
In no event shall Solveet, its affiliates and licensors be liable to any User/User of the Solveet Platform or to any other person or entity for any direct, indirect, special, incidental, consequential or exemplary damages (including, but not limited to, damages for loss of profit, loss of data, loss of use or the cost of obtaining substitute goods or services) arising out of the use, inability to use, unauthorized access to or use or misuse of the Solveet Platform or any information contained therein, whether based on warranty, contract, tort (including negligence) or otherwise, even if advised of the possibility of such damages or losses.
19.2. Limit
You agree that Solveet's total aggregate liability in connection with these Terms, the Solveet Platform, the Services, the Solveet Content or any listing or services, whether in contract, tort or otherwise, will not exceed the amounts, if any, you paid Solveet for the Services during the preceding three months.
19.3. Waiver of the Class Action
Any claims brought by you or Solveet must be brought in that party's individual capacity and not as a plaintiff or member of a class in a purported collective or representative action.
20.
EXCLUSIONS
Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the above limitations may not apply to you.
If you access and use the Solveet Platform you are responsible for compliance with all applicable local laws and regulations.
We make no representation that information on the Solveet Platform is appropriate or available for use outside the United States. Those who choose to access the Solveet Platform from outside the United States do so on their own initiative and at their own risk.
21. EXPORT CONTROL
Prohibition on the transfer, export and re-export of certain products, services, downloadable software and data (technical data) to certain foreign persons, territories and countries. Nothing in the Services may be exported in any manner.
Export control regulations prohibit companies like Solveet from providing services to users in certain sanctioned regions.
To comply with these regulations, users from the following areas are not permitted to access all or certain parts of the Solveet Platform:
● Iran,
● Sudan, ● Crimea, ● Cuba, ● Syria, ● North Korea, ● The temporarily occupied territories of the Donetsk and Luhansk regions of Ukraine, Any other country or region
restricted by law (which may change from time to time).
Depending on your exact location, you may experience an IP or payment acquisition block when attempting to register or otherwise access the Solveet Platform.
22. ANTICIPATED DAMAGES
Solveet and a User hereby acknowledge and agree that any funds that may be withheld under Section 14 of these Terms shall constitute liquidated damages and not penalties and shall be in addition to all other rights of Solveet in the event of a breach of these Terms. Solveet and a User further acknowledge that (i) the amount of loss or damages to be incurred is impossible to estimate precisely or is difficult to estimate precisely, (ii) the amounts specified in the aforementioned section bear a reasonable relationship to, and are not manifestly or grossly disproportionate to, the likely loss to be incurred in connection with any material breach of the agreement by a User (iii) one of the reasons why Solveet and a User have reached an agreement on such amounts was the uncertainty and cost of litigation on the issue of actual damages.
23. COMPENSATION
By using the Services, you agree to indemnify, hold harmless and defend Solveet and its subsidiaries, affiliates, shareholders, officers, directors, agents, licensors, suppliers, other partners, employees and representatives from and against any and all claims, damages, losses, liabilities and all costs and expenses of defense, including, but not limited to, attorneys' fees, resulting directly or indirectly from a third-party claim arising in connection with your use of the Services, including, but not limited to (a) actions and/or omissions on or off the Solveet Platform; (b) violation of any rights of another, including, without limitation, any alleged infringement of the intellectual property or other right of any person or entity relating to the Solveet Platform; (c) violation of these Terms; (d) disputes with or between other Users; (e) use and/or misuse of the Solveet Platform, including, without limitation, any information, content and/or materials on it; (f) violation of any applicable law or regulation; (g) inaccurate, out-of-date, incomplete or misleading User information, including, without limitation, regarding registration, profile or eligibility; (h) false statements and/or misrepresentations; (i) use of links to third party websites, including, without limitation, availability, terms of use, privacy policy
privacy, information, content, materials, advertising, products and/or services of such websites; (j) User information and any actions or omissions with respect to such User information; (k) use of any information from third party reports; (l) use of third party payment processors; and/or (m) use of any services or products or any contracts or agreements entered into or provided based on information, content and/or materials obtained on or through the Solveet Platform. You further agree that you will cooperate as requested by Solveet in the defense of such claims. Solveet reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by Users, and you will not settle any claim or matter on behalf of Solveet without Solveet’s written consent.
In the event that you have a dispute with any User, you hereby release Solveet (and its officers, directors, agents, investors, subsidiaries, employees, contractors and any other third parties related to the Services) from any and all claims, demands or damages (actual or consequential) of any kind, known and unknown, arising out of or in any way related to such disputes.
24. DISPUTE RESOLUTION
Any arbitration under these Terms will be between an individual User and Solveet. To the maximum extent permitted by applicable law and except as expressly provided below, you and Solveet expressly waive any right to resolve disputes in court or on a class or representative basis. You and Solveet will appoint as sole arbitrator a person mutually agreed upon between you and Solveet or, if you and Solveet cannot reach an agreement within thirty (30) days of either party’s request for arbitration.
The parties shall bear the costs of the arbitration equally, except (a) to the extent prohibited by applicable law; (b) that if the arbitrator determines that the one-time costs of the arbitration (i.e., filing, administration, and arbitrator fees) would prevent a User from asserting a claim in the arbitration, the arbitrator may require Solveet to pay a greater portion of such one-time costs of the arbitration; and (c) the prevailing party shall be entitled, to the extent permitted or required by applicable law, to an award of reasonable attorneys' fees
and costs incurred in connection with the arbitration in an amount that may be determined by the arbitrator. All decisions of the arbitrator shall be final and binding on both parties and enforceable in any court of competent jurisdiction. However, an application may be made to any court for judicial acceptance of the award or order of execution. Without prejudice to the foregoing, Solveet shall have the right to seek temporary injunctive relief, injunctive relief, or other equitable relief from the United States District Court for
the District of Delaware or any other court of competent jurisdiction.
25. APPLICABLE LAW
This Policy and any rights, obligations and disputes arising out of or in connection with it shall be governed by and construed in accordance with the laws of Romania.
Any dispute or claim arising out of or relating to this Policy or its breach, termination or validity shall be subject to the exclusive jurisdiction of the competent courts in Romania.
26. solicitation
Without limitation, the Services may not be used to solicit businesses, websites or services. You may not solicit, advertise or in any way contact Users for employment, contracting or any other purpose unrelated to the Service facilitated by Solveet without the express written permission of Solveet.
You may not use the Service to collect usernames and/or email addresses of Users by electronic or other means without the express prior written consent of Solveet.
27.
headlines
The headings and subheadings used in these Terms are for convenience only and should not be considered in interpreting these Terms.
28. ENTIRE AGREEMENT. SEVERABILITY
These Terms, together with any modifications and any additional agreements you may enter into with Solveet in connection with the Services, shall constitute the entire agreement between you and Solveet with respect to the Services. If any part of these Terms is held to be unlawful, void, or unenforceable, that part shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
29. CONTACT
For further information and if you have any questions about these Terms, please contact support@solveet.com.
Code of Acceptable Conduct on the Solveet Platform
By using the Solveet Platform, you hereby confirm that you understand this User Code of Conduct and agree to:
a. Comply with all applicable laws, including, without limitation, privacy laws, intellectual property laws, anti-spam laws, tax laws, etc., in force in Romania and, as applicable, at European or international level;
b. Provide accurate information to Solveet and keep it up to date, including identity verification and tax
and billing information, as required by the Solveet Refund and Payment Policy;
c. Use the Solveet Services and Platform in a legal, relevant and appropriate manner to applicable laws;
d. Comply with the standards of conduct as set forth herein. Any use of the Solveet Platform that Solveet, in its sole discretion, deems inappropriate and/or offensive may result in the suspension and/or termination of a User's account, with or without prior notice.
You agree to abide by the following standards of conduct and agree that you will not authorize
or facilitate any attempt by another person to:
1. Provide or accept mentoring services from other Solveet Platform Users
bypassing the Solveet Platform;
2. Receive payments directly from Users, or encourage or request payment directly from Users or
through any channels other than those made available through the Solveet Platform, with the aim of bypassing the Solveet Platform or avoiding payment of fees due to Solveet;
3. Manipulate the price of any item offered on the Services or interfere with listings
other Users;
4. Disrupt or otherwise interfere with any other person's use of the Services.
User;
5. Transmit any User-Generated Content that is unlawful, harmful,
threatening, abusive, harassing, defamatory, vulgar, offensive, obscene, pornographic, lewd or otherwise objectionable, as determined by Solveet;
6. Evade or manipulate the fee structure, billing process, or fees due
to Solveet or Solver; fails to make payment for items purchased by you, unless Solver has substantially modified the tutoring services, there has been a clear typographical error, or you are unable to contact Solver;
7. Fails to provide the guidance services purchased from you, except
in the event that such an omission was caused by the User.
8. Use a name or language that Solveet, in its sole discretion, deems appropriate.
considers offensive;
9. Post false, inaccurate, misleading, defamatory, or libelous information
(including personal data);
10. Post User-generated content that is hateful or otherwise objectionable
racial or ethnic point of view;
11. Post User-Generated Content that infringes copyright, trademark
trade secret or trade secret of another person;
12. Disclose any Confidential Information or personal data obtained from another User or during your use of the Solveet Platform;
13. Advertise or offer for sale any goods or services for any purpose
commercial through the Solveet Platform that are not relevant to the guidance services offered
through the Solveet Platform;
14. Take any action that could undermine the feedback or ratings, when it becomes available;
15. Intentionally harass, threaten or embarrass or cause distress to another User, a
other persons or entities.
16. Use another person's personally identifiable information (such as name,
email address, identification number or credit card number) pretending to be that person (identity theft);
17. Promote, solicit or participate in any multi-level marketing schemes
(multi-level marketing) sau scheme piramidale;
18. Exploits children under the age of 18; 19. Engages in disruptive activities, such as sending multiple messages in an effort to
to monopolize your position;
20. Adapt, modify, license, sublicense or translate the Service for your own use. personal or commercial;
21. Introduces viruses, computer worms, Trojan horses and/or malicious code onto the Platform
Solveet;
22. Gain unauthorized access to any computer system through the Platform Solveet;
23. Transfer your Solveet account (including feedback) and credentials authentication to another party without Solveet's consent;
24. Collect or otherwise gather information about Users, including email addresses, without their consent;
25. Invades the privacy of any person, including, but not limited to, posting
of personally identifiable information or other private information about a person without their consent (or parental consent in the case of a child under 18 years of age, but not less than 14 years of age);
26. Requests personal data from children under 18; 27. Violates any national,
European or international law or regulation
applicable;
28. Encourage conduct that would constitute a criminal or civil offense; 29. Engage in or promote the illegal trafficking of persons, including the procurement of documents
commercial sex work and the use of forced labor in the provision of guidance services;
30. Use the Services for the purpose of cheating rather than facilitating learning; 31. Ask about hiring or hiring Solvers to complete assignments, write papers,
to administer tests or otherwise perform work on your behalf;
32. Use the Services for any purpose that violates the academic honesty policy or
other conduct policies of your school, university, academic institution, or workplace;
33. Sell, resell, license, sublicense, distribute, rent or otherwise provide access to
Services to any third party, unless this is explicitly authorized in writing by Solveet;
34. Schedule 1:1 sessions without the User's knowledge and confirmation in order to receive
paym ent.
Solveet Account Suspension and Termination Terms
1. Temporary suspension of the account Solveet reserves the right to temporarily suspend, with or without prior notice, access to the Platform of any User or Solver, in any of the following situations (the list is not exhaustive):
Violation of the provisions of the General Terms and Conditions, the Code of Conduct or other official policies of the platform;
Receiving one or more legitimate complaints from other Users;
Abusive, offensive, harassing, discriminatory or inappropriate behavior during sessions or interactions through the Platform;
Reasonable suspicions of fraud, misrepresentation, false statements or the presentation of misleading information;
Attempts to circumvent Solveet's payment system or commissions (e.g. encouraging communication and payment outside the platform);
Violation of content rules, including distribution of illegal, obscene, or harmful materials. During the suspension, the user will not be able to access the account, initiate or conduct sessions, and use the main functions of the platform.
2. Permanent account termination Solveet reserves the right to permanently deactivate and close a User or Solver's account in the following situations:
Repeating misconduct or aggravating a violation that previously led to suspension;
Clear evidence of illegal, fraudulent or harmful behavior to other users or Solveet's image; Refusal to cooperate with Solveet in an internal investigation into a possible violation of the T&C;
Using the platform for purposes contrary to the law, public order or good morals; Recording or distributing sessions without the explicit consent of the other party; Abuse of the review system, including fake, defamatory, or traded reviews.
Termination may be carried out without prior notice, if the seriousness of the situation requires it.
Solveet is not obliged to justify the decision, but reserves the right to keep relevant internal records.
3. Consequences of termination Upon termination of the account:
Access to the account, session history and associated data will be restricted or permanently removed;
Any outstanding amount may be withheld, blocked or returned depending on the internal investigation and contractual terms;
The User will not be able to open a new account without Solveet's prior written approval; All contractual relationships between Solveet and the respective User will terminate by operation of law, without right to compensation or reimbursement, except as explicitly provided by law.
4. Voluntary Termination by the User Any User or Solver has the right to close their account at any time, by a written request addressed to the Solveet support team. Voluntary Termination:
It does not cancel financial obligations already assumed;
It does not exempt the user from payment deadlines or commissions due; It can only be revoked with the express consent of Solveet.
Solveet Refund and Payment Policy
Updated: May 20, 2025
The purchase and payment of sessions will be governed by this Refund and Payment Policy.
PLEASE READ CAREFULLY BEFORE MAKING A PAYMENT, AS IT DETERMINES YOUR RIGHTS WITH RESPECT TO YOUR PURCHASES, INCLUDING KEY RESTRICTIONS AND EXCLUSIONS.
Solveet strives to ensure a clear understanding of the financial relationships between Users and Solvers regarding the services we offer. This policy applies to all services and functionality available through the Website and any associated Solveet mobile application (collectively, the “Solveet Platform”). Capitalized terms used and not defined herein shall have the respective meanings assigned in the Solveet Terms of Service.
Solver-User Transactions Solveet facilitates contracts between Users (Users and Solvers) by providing a platform for requesting, delivering and paying for tutoring services. Solveet is only a platform and in no event will it be a party to any contract between Solvers and Users and will not be responsible for any other services or materials provided by a Solver. Solveet will not be responsible in any way for monitoring transactions between Users and Solvers, this is done by stripe (the payment provider). It is strictly forbidden to make or request payments outside the Solveet platform for services provided through it. All financial transactions between Solvers and Users must be processed exclusively through Solveet's payment infrastructure. Any attempt to circumvent the platform's payment system (known as circumvention) constitutes a serious violation of the Terms
and may result in immediate suspension or termination of the account, without prior notice. Billing Currency and Currency Risk All payment transactions will be processed exclusively in RON. Prices displayed on the platform will be in RON.
Please note that if the currency associated with your payment method is different from RON, your bank or card company may apply certain fees, such as international transaction fees and currency exchange fees, and the amount listed on your bank statement may differ from the amount displayed upon completion of the payment.
Solveet will not be responsible for such commissions and currency fluctuations and Solveet disclaims any liability in this regard.
We suggest you contact your bank or card company if you have any questions about applicable fees or exchange rates.
Fees and Taxes Solveet charges service fees to Users and Solvers for the use of the Solveet Platform and associated services. These service fees are subject to applicable taxes under local laws (Value Added Tax (VAT) or similar taxes). The amount of applicable taxes charged depends on the jurisdiction and is calculated based on the total service fees payable by the User.
All applicable service fees and charges (if any) are disclosed to Solvers and Users prior to completing a purchase. More details on applicable service fees and charges can be found
Romanian tax regulations may require us to collect and/or report tax information about Solveri, or to withhold taxes from payments to Solveri, or both.
If a Solver does not provide us with documentation that we believe is sufficient to support such an obligation to withhold taxes from payments to the Solver, we may withhold payments up to the amount required by law until sufficient documentation is provided.
Solvers agree that Solveet may issue invoices or similar documentation for VAT, or other fees for guidance services on their behalf to facilitate correct tax reporting.
If sessions are not used and expire in accordance with applicable expiration policies, Solver agrees that Solveet may, at its discretion, include the amounts paid for such 1:1 sessions as part of the service fee charged to Solver.
Solveet reserves the right to change service fees, including for promotional offers or new products, at any time. Users will be notified of such changes before they take effect.
Except as otherwise provided on the Solveet Platform, service fees and any applicable taxes are non-refundable.
Solvers who provide guidance services on the Solveet Platform to Users located in Romania may be subject to VAT in Romania.
As a Solver, you are solely responsible for:
(1) determining the correct VAT treatment for your guidance services;
(2) ensuring compliance with VAT obligations in Romania, including registering, collecting, remitting VAT and issuing VAT invoices where necessary.
● Solveet Commission
Solveet charges Solvers a service fee for using the Solveet Platform (the “Solveet Fee”). The Solveet Fee is charged for each lesson conducted by the Solver at the rate indicated on the Solveet Platform.
● Processing Fee
Solveet charges Users a service fee for using the Solveet Platform (the “Processing Fee”). The Processing Fee applies to each purchase made on the Solveet Platform and will be displayed upon completion of payment.
Session Return Policy
● Unconfirmed Sessions
If a session remains unconfirmed for 30 days and no issue has been reported by the User, it is considered that the session did not take place, and it will be returned to the User's balance. The returned lesson will expire according to the Solveet Terms of Service.
● Reporting and Troubleshooting
The User has up to 30 days from the date of a session to report any issues related to that lesson. If an issue is reported but the lesson does not reach a resolution within 30 days, the lesson is considered
not to have taken place and the corresponding lesson will be returned to the User's balance. repayment
You are required to send the refund request to suppo rt@solveet.ro or use the reporting tools provided on the platform.
If there are extenuating circumstances that caused you to miss the lesson or cancel it on short notice, these refunds may be made at Solver's discretion, but Solver is not obligated to do so.
Solveet is not responsible for fees charged by banks or third-party payment processors and will not cover them when initiating a refund.
If you choose a refund option, the speed of the refund and the availability of the refunded funds in your bank account will depend solely on your bank's terms and policies.
The exact amount of the refund will depend on the EUR to USD exchange rate.
associated with your valid payment method at the time the refund was initiated. You can
only receive one refund per request.
No refund will be issued in the event of the User not showing up for the scheduled lesson. No refund will be issued if the User has lost and/or forgotten their login credentials (username and passwords), which has resulted in loss of data, temporary loss of access to the User's account, or any other inconvenience to the User.
No refund will be issued if the User has lost connection due to lack of Internet access, factory reset or updates.
Refund Procedure
To request a refund, please send an email to support@solveet.ro or use the reporting tools provided on the platform and provide the following information:
● Lesson date and time ● Reason for refund request ● Session in question ● Reservation number ● Name of your Solver
The refund decision will be made within a maximum of 30 calendar days from receipt of the request based on the Terms present on the platform (T&C, Code of Conduct) accepted by both parties on the platform. In case of non-appearance of the Solver at the scheduled lesson, the User is obliged to enter the session and immediately report that the Solver did not show up by using the tool provided. The refund to the User will be initiated within 30 days.
To the maximum extent permitted by law, any refunds at any time are at our sole discretion. If the lesson did not take place due to the Solver not being present, the User must notify the platform by using the tool made available at the time of the session.
should have taken place, otherwise it is considered that the user was the one who did not show up, and he is trying to receive a refund for a meeting he did not attend. showed up for various reasons. In other words, any session confirmed by both parties, and reported by the user as "Solver did not show up", will be considered to have taken place.
The option to cancel a session is only available up to 24 hours before the session is scheduled to take place. Once the session is scheduled to take place in less than 24 hours, it is non-refundable.
The Solver has the right to cancel the session for various reasons but the 24-hour notice period before the session must be respected. If the Solver cancels frequently, receives regular reports that he did not show up for the session and did not notify the User that he cannot attend.
supports the ongoing meeting, this attracts a warning, gradually leading to temporary account suspension or complete closure.
We value each user's time and believe that this should be respected by both parties.
Any behavior that does not comply with the terms of our platform, please report it to us to improve the experience for both parties.
Commissions and Usage Fees
1. The commission charged by Solveet For each paid session carried out through the platform, Solveet charges a commission from the total amount paid by the User. The commission system is progressive and is applied depending on the cumulative value of the income recorded by each Solver during a calendar month:
20% commission for monthly income up to 1,000 lei inclusive;
15% commission for monthly income between 1,001 lei and 3,500 lei; 10% commission for monthly income exceeding 3,500 lei.
The commission level is automatically recalculated based on the threshold reached in that month, and the differences apply only to sessions completed after exceeding the corresponding threshold.
Solveet is not responsible for fees charged by banks or third-party payment processors and will not cover them when initiating a refund.
1.1 During the private and semi-private test period, the platform will not charge any fees.
commission
1.2 Solvers who will succeed in obtaining the “Founding Solver” Badge, meaning they will be among the
The first Solvers will not have any commissions applied by the Solveet platform for 3 months.
2. Amounts and payments to Solvers The amount remaining after applying the Solveet commission is considered the Solver's income and will be transferred to his account, according
to the procedure and deadlines established by the platform, by the payment processor (Stripe).
Payments are made through partner payment processors and may be subject to additional bank fees (which are not controlled by Solveet and for which Solveet is not responsible);
Each withdrawal of funds to the personal account is subject to Stripe fees for handling payments, which are borne by Solver.
The solver is responsible for providing correct banking and tax data; Solveet is not responsible for delays caused by external payment providers or data entry errors.
Referral Program
Solveet encourages the expansion of its community through a referral program. Any User or Solver who recommends another person to become an active Solver on the platform will receive a commission based on the revenue generated by the recommended Solver through the commission model below. This commission is paid directly by Solveet, from its own funds, and does not affect the recommended Solver's net earnings in any way.
The Referring User will receive back 5% of the total value of purchases made through the link or referral
●
|
|||||||||
– 3
5,
10%
● 1,000 RON
–
→
The amounts obtained through this program will be displayed in the account of the user who made the recommendation and will be paid monthly, along with other eligible income, in accordance with the platform's payment policy.
Solveet reserves the right to modify, suspend or discontinue the Referral Program at any time,
with prior notice, without affecting payments already accrued up to that point.
Chargebacks
In the event of a payment denial initiated by banks or third-party payment processors in connection with the purchase of any session, you agree that we may suspend access to any and all accounts you have with us.
Fees and expenses incurred as a result of payment declines or other payment disputes initiated by you, your bank, or a third-party payment processor will be borne by you.
Expired Account
If you have not logged into your Solveet account for more than 180 days, your account
your account will be suspended and your remaining balance will expire. Deleting an Account If you decide to delete your Solveet account, your remaining balance will expire. In the event that Solveet suspends or terminates your account due to violation of any of our policies, you understand and agree that you will not receive any refund or compensation for any unused balance or scheduled sessions.
Payment Services Payment processing on the Solveet Platform is provided by third-party payment processors, including, but not limited to, Stripe, allowing us to (a) bill Users instead of directly processing credit/debit card information; and (b) enable payments to Solvers.
For the avoidance of doubt, the payment made by the User to Solveet will fulfill the User's
obligation to pay Solver for the guidance services provided through the Solveet Platform. We use an embedded iframe to complete payments from third-party payment processors,
and Solvers receive payment for each confirmed lesson. As a result, all transactions are secure, as third-party payment processors use SSL encryption protection.
Data Provided by You. You agree and understand that the billing information you provide to make payment for sessions through the Solveet Platform is processed only by third-party payment processors. Solveet does not collect, store or otherwise process your billing information.
You agree that Solveet shall not be liable for any failure of third parties to adequately
protect such information. Payment processing shall be subject to the terms, conditions, and privacy policies of the third party payment processors, in addition to this policy.
You acknowledge that we may change third-party payment processors and may require them to transfer your information to other service providers who encrypt your information using Secure Socket Layer (SSL) technology or other comparable security technology.
Payment
Payment methods available on the Solveet Platform include:
● Visa/Mastercard
All payments for the use of the Solveet Platform, including applicable service fees and taxes (if any), and all payments for mentoring services will be made exclusively through the Solveet Platform.
Users are also responsible for paying all transaction fees related to service fees, applicable taxes (if
any) and payments for
tutoring services. Payments to Solvers Solvers receive payments for each confirmed session. To receive payment, Solvers should use the third-party payment processor available on the Solveet Platform for secure transactions (Stripe).
Please note that third-party payment processors charge a fee for each transaction. Such transaction fees will be deducted from the amount of the respective payment and will be displayed within the Solveet Platform.
To be able to withdraw money from your Solver account you must:
(1) pass identity verification;
(2) have a Stripe account. This handles payments.
Other Solveet is not a bank or other type of financial institution and does not provide financial services or advice. Any payments made through the Solveet Platform are made solely for the purpose of accessing, facilitating and delivering guidance services between Users and Solvers. Such payments may not be made and used for any fraudulent, criminal or illegal activity, as defined by law.